Frequently asked questions

DoggyDoggy connects dog owners and dog businesses. Through DoggyDoggy you find a dog business and become a client. After that you request services and pay invoices through DoggyDoggy. You enter into an agreement with the dog business, not with DoggyDoggy. Read more about how it works on the How it works page.

Professional companies are affiliated with DoggyDoggy, from dog walking services and daycare to dog schools and dog sitters. Grooming salons, dog coaches and other dog businesses can use DoggyDoggy too. Every company is registered with the Dutch Chamber of Commerce.

You have to fill in a number of personal details, such as your name, email address, phone number and address. The dog business also needs details about your dog(s), such as the breed, sex, date of birth, registration number and whether they are neutered or spayed.

Enter your town or postcode on the dog owner page and you see the dog walking services, daycares and other dog businesses near you. You compare them on their own page and register with the business you like best.

As soon as you have become a client of a dog business, you get access to your own portal. In the planning in that portal you can select the day(s) on which you want to request a service. Check your request and send it. Your dog business receives the request and will review it as soon as possible.

Yes, you can. If you change a request, a new request is created and sent to the dog business. They will review it as soon as possible. You can also remove a request or booking from the planning. Do keep the cancellation limit your dog business has set in mind.

Yes, your dog business can create a plan profile for you. It records your chosen service on a specific day or days. The dog business puts these reservations in the planning every month, so you no longer have to request anything. That saves both you and the dog business time!

Yes. You can log in in your browser and request your services and pay your invoices there. The app is handier on the go, but it is not required.

Every dog business sets its own prices; they are listed on the company page. The costs of using DoggyDoggy are paid by the dog businesses. They can choose to include these costs in their rates or to pass them on to the dog owner. In the latter case the costs appear as ‘App fee’ on the dog business's invoice to the dog owner.

Most companies have their own policy on payments. The options within DoggyDoggy are paying in advance, paying afterwards or paying with prepaid bundles. Sometimes you can agree on this with your dog business. When you pay in advance or afterwards, you receive an invoice by email with a payment link in it. You can then pay by iDeal, Bancontact or direct debit.