Privacy and cookie statement Wicer B.V. Download PDF (Dutch)

This privacy and cookie statement was last amended on 20-01-2025

Wicer B.V. (hereinafter: Wicer) developed DoggyDoggy.App (hereinafter: Platform) to put the various dog businesses that provide a dog-related service in touch with dog owners. Personal data is processed through the website (https://www.doggydoggy.app/en/dog-owner) and the Platform. In addition, cookies are placed by Wicer and third parties. In this privacy and cookie statement we explain which personal data we process as the controller when you use our services. We therefore comply with the General Data Protection Regulation ('GDPR').

This means that we:

• Clearly establish our purposes before we process your personal data, through this privacy and cookie statement.
• Store as little personal data as possible and only the personal data that is necessary for our purposes.
• Ask for explicit consent for the processing of your personal data, should consent be required.
• Take sufficient security measures to protect your personal data. We also impose these obligations on parties that process personal data on our behalf.
• Respect your rights, such as the right of access, correction or erasure of your personal data that we have processed.

Below we indicate, per purpose, which personal data we obtain from you, for which purpose we process this personal data and how long the personal data is retained. If you have any questions, or want to know exactly what we record, please contact Wicer using the contact details at the bottom of this statement.

DoggyDoggy Account

To use the Platform it is necessary to create an account. To do so you have to provide information and choose a user name. We process this personal data in order to perform the agreement, namely to give you access to the Platform and to manage your account.

You can also log in with your existing account at a third party (for example Google). By using this functionality, certain personal data that you previously entered at that party is automatically adopted. This personal data is only requested from the third party if you choose to do so. We then process this personal data in your account.

The personal data we use to create your account is:

• Email address
• Name
• Company name (if you create a business account)
• IP address

We retain this personal data for up to 5 years after you last logged in to your account.

Using the Platform

On the Platform you can easily find dog businesses in your area that match your wishes. When you make a choice, we connect you to the dog business concerned. We use your personal data to perform the agreement we enter into with you, namely to connect you to the dog business. Once you are connected to the dog business, that business becomes the controller for the processing of your personal data. We advise you to also consult the privacy statement of the dog business concerned. We process the following personal data:

Name, address and place of residence

• Location data
• Email address
• Telephone number
• Payment details
• Invoice details

To make the Platform function properly, we use software that detects malfunctions and reports them to us. This software tracks the devices that use the Platform, so that we can monitor whether the Platform works properly and can resolve any problems quickly. We process this personal data to perform the agreement we enter into with you, namely providing access to the Platform and safeguarding optimal functioning of the services. For this purpose we additionally process the following personal data:

• IP address
• User ID
• Model and device type
• Name and version of the operating system
• Device settings
• Language settings
• Browser settings

We retain this personal data until your account is closed or the agreement with you ends. Data collected when the software is used is retained for 90 days in order to monitor and improve the functioning of the Platform. Certain personal data will be retained for a longer period if we are obliged to do so (for example because of the 7-year tax retention obligation).

Application

We offer a mobile application through the App Store and the Google Play store. Through the application you can use our services. We use this personal data to perform the agreement we enter into with you, namely the use of the application. For this purpose we process the following data:

• Name
• Login details
• Apple ID
• Google Play account
• Location data

We retain your personal data for as long as you have the application or for up to 2 years after you last used your account, because we then assume that you no longer wish to use our services.

Requesting a demo

If you would like to know more about our services or products, you can submit an online demo request through our sign-up form. We need some personal data from you in order to handle your request. We process this data in order to carry out the instruction you have given us. We process the following data:

• (Company) name
• Email address
• Telephone number
• Chamber of Commerce number

We retain this information for up to 1 year in connection with the quotation process that may take place following the demo.

ReCAPTCHA

We use reCAPTCHA to prevent misuse of our contact form. By indicating that you are not a robot, the following is checked:

• How quickly the form is filled in
• Which mouse movements are made while filling it in
• The IP address of the person filling in the form

This data is analysed by Google LLC. From this, Google determines whether they are dealing with a legitimate visitor or a bot. A real visitor then only has to click a checkbox, confirming that they are not a robot. The message can then be sent to the recipient through the form. For more information we refer you to Google's privacy policy.

Contact and complaint handling

When you send us an email, fill in the contact form on the website or contact us in any other way, you take up our offer to get in touch with us. We use this personal data to perform the agreement we enter into with you. For this purpose we process the following personal data:

• Name
• Business information (if you contact us in a business capacity)
• Contact details (email address and telephone number)
• Any information you enter yourself as the content of a message

We store these contact moments together with the personal data you provided in order to handle the contact and any complaint you may have. We retain this information for as long as is necessary for this contact or for up to 2 years after we last had contact with you, because we want to be sure that we have handled your question or complaint properly.

Job applications

If you have responded to one of our vacancies or submitted an open application, we process your personal data in order to handle your application and in preparation for a possible employment contract. For this purpose we process the following personal data:

• Name, address and place of residence
• Email address
• Telephone number
• Curriculum Vitae (CV)
• Cover letter
• Passport photo
• Salary indication
• References
• Any other information you sent along with your application

We retain your application data for up to 4 weeks after the position has been filled. We retain this personal data so that we can contact you in case the position becomes available again within the probationary period. If we cannot offer you a position at this time, we can — with your consent — retain the application data for another year. You can withdraw your consent at any time by sending us an email. If you come to work for us, we retain your application data in your personnel file. This file is retained for as long as is necessary and, with regard to the application data, for up to 2 years after the start of employment.

A social media and internet search may be part of the application procedure. This is necessary to safeguard that our image is maintained when hiring new staff. We therefore do this on the basis of our legitimate interest. For this purpose we search for your name through Google, and for any profile you may have on various social media. This is of course only insofar as these profiles are public; we will not ask you to grant us access to a restricted social media page or to connect with us. The results of the search are discussed with you. Should you object to this, you can tell us so at the moment you apply.

Provision to other companies or institutions

We only share your personal data with third parties when this is permitted under current legislation. It may happen that we provide your personal data to third parties, because:

• We have engaged them to process certain data
• We have a legal basis for doing so
• We are legally obliged to do so (for example if the police demand it when a criminal offence is suspected)

The parties that process personal data on our instruction or yours are:

• IT suppliers and service providers
• Cookie service providers
• Payment service providers and debt collection agencies

Some of our suppliers are established outside the European Economic Area ("EEA"). In that case we ensure that appropriate safeguards are put in place to protect your privacy.

This privacy and cookie statement applies exclusively to the services of Wicer. We are not responsible for the privacy policy of other websites that can be reached through a link on our website.

Social media buttons

On our website we use social media buttons, which redirect you to the social media platforms. This gives you the option to follow us and to share content within the network. You will also come across advertisements on your social media page. The buttons work because of pieces of code that come from the social media networks. If you want to know what the social media platforms do with your personal data, please read the relevant privacy statement:

• Facebook (privacy statement)
• Instagram (privacy statement)
• LinkedIn (privacy statement)

Cookies

On the website and the application we use cookies of our own and of third parties. When you visit our website or the application for the first time, we show a notice explaining cookies. In doing so we will, insofar as we are obliged to, ask for your consent for the use of cookies.

Cookies are small information files that can automatically be stored on or read from the device (such as a PC, tablet or smartphone) of the visitor when a website is visited. We use various types of cookies: functional, analytical and commercial cookies.

• Functional cookies make the functionalities of the website possible.
• Analytical cookies give us insight into how our website is used. On the basis of this information we can make our website more user-friendly.

Among other things, the cookies can collect the following data from you:

• Name
• Login information
• Display options
• IP address
• Cookie ID
• Website and click behaviour
• Referrer URL
• Behaviour within the application

In the table below you will find an overview of the cookies we use:

Enabling and disabling cookies

In your browser you can set the storage of cookies to be accepted only when you agree to it. For more information about this, consult the manual of your web browser. Please note: many websites do not work optimally when cookies are disabled.

Deleting cookies

Many cookies have an expiry date. If an expiry date is set, the cookie is automatically deleted when the expiry date passes. You can also choose to delete the cookies manually before the expiry date has passed. For this, consult the manual of your browser.

Security

The security of personal data is of great importance to us. We therefore take appropriate technical and organisational measures with regard to the processing of personal data to be carried out, against loss or against any form of unlawful processing (such as unauthorised access, damage, alteration or disclosure of the personal data). We continually adjust our security and pay close attention to what could go wrong.

Your rights

If you have questions or want to know which personal data we hold about you, you can always contact us using the contact details at the bottom of the privacy and cookie statement.

You have the following rights:

• Right of access: you have the right to inspect the personal data we process about you.
• Right to rectification: you have the right to correct or supplement the personal data we process about you if it is incorrect or incomplete.
• Right to object: you can object to the processing of your personal data, including to direct marketing.
• Right to erasure: you can request us to erase your personal data.
• Right to withdraw your consent: if you have given us consent to process personal data, you can withdraw this consent at any time.
• Right to data portability: if it is technically possible, you have the right to have the personal data we process about you transferred to a third party.
• Right to restriction of processing: in some cases you can request us to restrict the processing of your personal data (whether temporarily or not).

With your request we may ask you to identify yourself. We request data for this purpose to be sure that you are the right person to whom the personal data belongs. In principle we will comply with your request within 30 days. This period may, however, be extended for reasons related to the specific privacy rights or the complexity of the request. If we extend this period, we will inform you of this in good time. If you wish to exercise one of your rights, you can let us know through support@wicer.nl.

Submitting questions or complaints

If you have a question or a complaint, you can contact us using the contact details at the bottom of this privacy and cookie statement. We take up every question and complaint internally and communicate further about this with you. If you feel that we are not helping you in the right way, you have the right to lodge a complaint with the supervisory authority. For the Netherlands this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Changes to this privacy and cookie statement

When our website or our services change, we of course also have to amend the privacy and cookie statement. So always pay attention to the date above and check regularly whether there are new versions. We will do our best to communicate changes to you

Contact details

Wicer B.V.

Ambachtstraat 12

3512 ES Utrecht

Email address: info@doggydoggy.app

Telephone: +316 83805675

Chamber of Commerce number: 67081584